United Headquarters: \u201cThe management team at Clancy believes in hiring great people that care about safety and quality\u2026\u201d<\/p>\n
Senior Coordinator \u2013 Jen Storms \u201cWe set a very ambitious goal seven years ago with our Strive for Five program. We created a plan to achieve this recognition and we didn\u2019t stop until we made it happen.\u201d<\/p>\n
PATTERSON, NY \u2014 Clancy Relocation & Logistics, an agent for United Van Lines\u00a0headquartered in Patterson, NY with additional locations in New York and Connecticut, received the 2017 United Van Lines President\u2019s Quality Award. The award recognizes the top service achievement in its size category in the carrier\u2019s U.S. family of affiliated moving agencies. Clancy received the award at the company\u2019s annual meeting in Seattle.<\/p>\n
United Van Lines Chief Operating Officer Casey Ellis said, \u201cThe management team at Clancy believes in hiring great people that care about safety and quality, delivering the best in class value and exceeding customer\u2019s expectations. It shows by how the team fulfills its mission each and every day.\u201d\u00a0\u00a0Clancy Relocation & Logistics earned the recognition on the basis of the company\u2019s quality service as measured by data generated through a comprehensive survey completed by customers after the move.<\/p>\n
This award means\u00a0so much to everyone at Clancy.\u00a0 \u201cWe won.\u201d was the proud headline of an internal email John Clancy sent to the Clancy Quality team\u00a0while still at United\u2019s annual meeting.\u00a0 \u201c1st place. We took it home. Congrats to all! Thanks to all for your efforts. See you Monday. Spread the word. A great moment in our history.\u201d\u00a0 A chorus of email replies following including one from past president, Gene Clancy, \u201cCongratulations John and crew. An amazing accomplishment. Hard work and dedication. I am very proud of you all.\u201d<\/p>\n
In qualifying for the 2017 President\u2019s Quality Award, Clancy was named 2017 Customer Choice Award Winner and 2017 Performance Excellence Award Winner.\u00a0\u00a0Several Clancy drivers and team members have also won individual awards for Quality and Safety this year.\u00a0\u00a0Jennifer Storms, Gold Certified Move Coordinator and winner of the 2017, 2013 & 2012 United Van Lines Heart of Quality Award was initially speechless but later\u00a0summed\u00a0up how many of her colleagues at Clancy feel about the awards, \u201cWe set a very ambitious goal seven years ago with our Strive for Five program. We created a plan to achieve this recognition and we didn\u2019t stop until we made it happen. Winning these awards is a tremendous accomplishment and testament to the dedication and determination of our employees.\u201d<\/p>\n
\u201cBeing in the moving industry puts us in close contact with customers who are sometimes experiencing a great amount of stress.\u00a0Moving is a life-changing transition and usually, coincides with one or more other life-changing events.\u201d said Jim Carey Vice President of Sales, \u201cReaching our goal of achieving this award was possible because Clancy people understand how to lead a customer through the move while their stress level is high.\u201d<\/p>\n